Why People Share Content & Spread Ideas - PSFK

http://www.psfk.com/2010/11/why-people-share-content-spread-ideas.html

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Success Tips For Social Media Customer Service - Forbes.com

http://www.forbes.com/2010/11/04/customer-service-facebook-technology-social-...

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Parapeto principle

http://en.wikipedia.org/wiki/Pareto_principle

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a world of tweets http://aworldoftweets.frogdesign.com/ #in

http://aworldoftweets.frogdesign.com/

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Web search query

http://en.wikipedia.org/wiki/Web_search_query

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Why Facebook Will Launch Mobile Chat: Tech News «

http://gigaom.com/2010/11/10/why-facebook-will-launch-mobile-chat/

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Who are All of These Tweeple?

http://www.briansolis.com/2010/11/who-are-all-of-these-tweeple

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Overwhelmed Executives Still Crave Big Data, Says Survey

http://www.readwriteweb.com/enterprise/2010/11/executives-are-addicted-to-big...

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What does online influence actually look like? Looks like content | Social Media Today

http://socialmediatoday.com/joshgordon/234517/what-does-online-influence-actu...

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What Is Social CRM? | Social Media Examiner

http://www.socialmediaexaminer.com/what-is-social-crm/

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40 People Who Changed the Internet

http://www.hongkiat.com/blog/40-people-who-changed-the-internet/

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Mount Merapi's eruptions - The Big Picture - Boston.com

http://www.boston.com/bigpicture/2010/11/mount_merapis_eruptions.html

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Way Cool: Sierra Adventure Games as iPad Web Apps

http://technologizer.com/2010/10/20/way-cool-sierra-adventure-games-as-ipad-w...

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